Privacy Policy

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Privacy Policy

Effective Date: September 2024

At MM Counselling, we take your privacy seriously. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of information:

• Personal Information: When you contact us or use our services, we may collect personal information such as your name, email address, phone number, and other details you provide.
• Health Information: As part of the counselling process, we may collect sensitive personal information about your health, mental well-being, and other relevant details.
• Usage Data: We automatically collect certain data about how you interact with our website, including your IP address, browser type, pages visited, and the time spent on each page.

2. How We Use Your Information

We may use your information to:

• Provide and manage counselling services.
• Communicate with you, respond to your inquiries, and provide updates.
• Improve the website’s functionality and your overall user experience.
• Maintain legal and regulatory compliance.

3. Confidentiality and Security

We are committed to maintaining the confidentiality of your information. All sensitive data shared during counselling sessions is kept confidential unless:

• We have your explicit consent to share it.
• We are required by law to disclose the information.
• Disclosure is necessary to prevent harm to you or others (e.g., in cases of suicidal ideation, abuse, or other emergencies).

We use appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction.

4. Cookies

Our website may use cookies to enhance your browsing experience. You can control your cookie preferences through your browser settings.

5. Third-Party Services

We may use third-party services for website hosting, analytics, or payment processing. These services may collect information about your use of the website, but they are obligated to keep your information secure and use it only for the purposes we specify.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request corrections to inaccurate information.
• Request deletion of your data (except where we are required by law to retain it).
• Withdraw consent to our use of your personal information at any time.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page, and the "Effective Date" at the top will be revised accordingly.

9. How We Store Your Data

No data is stored until you commence counselling sessions, at which point, it is kept in a locked environment. Data kept will be name, address, presenting information, along with brief notes that are anonymised.

10. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

mark@mmcounselling.co.uk
+44 7880 283 158
182, London Road, Leicester